Privacy Policy

Version: 15th July 2026

ARTICLE 8. PRIVACY & CONFIDENTIALITY

GENERAL PROVISIONS

Private life

Your privacy is important to us. We do not ask you for your personal information unless we really need it. It is Tennis Metrics' policy to respect your privacy with respect to any information we may collect on our Website, https://www.tennismetrics.io, and on our Tennis Metrics mobile application

Data history

We record general information about your browser each time you visit our Site. This information may include your computer's IP address, your browser type and version, the pages you visit on our Site, the time and date of your visit, and the time spent on each page.

Like most websites, we collect this data to better understand how our visitors and Customers use our Services and how we could improve your experience on our platform. We do not share this specific data, but we may disclose aggregated and anonymized versions of this information, for example, in Site usage trend reports.

Personal informations

We may ask you for personal information, such as your name, email address, contact details, banking and payment information. We only collect personal information about you to provide you with the most pleasant quality of service possible. You are free to refuse our request for personal information, knowing that we may not be able to provide you with some of the desired Services without this information.

We will retain personal information only as long as necessary to provide you with this Service.

Third party services

We may employ third party companies and individuals external to Tennis Metrics on our Platform. For example analytics providers and content partners. These third parties may have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. We make sure that they do everything possible to protect your data.

Security

We take security seriously and use commercially acceptable means to protect your personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

Links to other sites

TENNIS METRICS may contain links to external sites that we do not operate. Please be aware that we have no control over the content and practices of these sites and that we cannot in any way be held responsible for the processing of your personal information. This privacy policy only covers our Site.

DATA COLLECTED AND PROCESSED, AND DATA COLLECTION METHOD

In accordance with the provisions of European Regulation 2016/679 and amended Law 77-18, the collection and processing of Site user data complies with the following principles:

• Lawfulness, loyalty and transparency: data can only be collected and processed with the consent of the user who owns the data. Each time personal data is collected, the user will be informed that his data is being collected, and for what reasons his data is collected with the possibility for him to oppose their processing;

• Limited purposes: the collection and processing of data is carried out to meet one or more purposes determined in these General Conditions;
• Minimization of the collection and processing of data: only the data necessary for the proper execution of the objectives pursued by the Site are collected;
• Retention of reduced data over time: the data is kept for a limited period, of which the user is informed. ;
• Integrity and confidentiality of the data collected and processed: the data controller undertakes to guarantee the integrity and confidentiality of the data collected. In order to be lawful, the collection and processing of personal data can only take place if they comply with at least one of the conditions listed below:

• The user has expressly consented to the processing;
• The processing is strictly necessary for the proper performance of the provision of the Service to the Customer;
• The processing responds to a legal obligation;
• The processing is based on a necessity linked to the safeguarding of the vital interests of the data subject or of another natural person;
• The processing can be explained by a necessity linked to the performance of a task in the public interest or which comes under the exercise of official authority;
• The processing and collection of personal data is necessary for the purposes of the legitimate and private interests pursued by the controller or by a third party.

The personal data that may be collected on the TENNIS METRICS Site are as follows:

First name
Surname
Username
E-mail address
100% encrypted password
Telephone number
Bank details stored only with Stripe
Personal address

The data controller will keep in his computer systems and under reasonable security conditions according to the state of the art all the data collected for a period of one year, unless the user requests it. deletion before the expiry of this term. The collection and processing of data is intended exclusively for the provision by TENNIS METRICS of services and supplies to these customers.

2. DATA HOSTING

The TENNIS METRICS Site is hosted by: OVH Cloud, whose registered office is located at 2 Rue Kellermann, Roubaix, 59100, France, and whose servers are located in the European Union and are subject to regulations relating to the processing and protection of personal data. personal data from the countries in question.

3. DATA PROCESSOR

The person responsible for processing personal data is Elie Crozet. He can be contacted by email at the following address: [email protected]

4. THE DATA PROTECTION OFFICER

The Data Protection Officer is Elie Crozet. He can be reached by email at the following address [email protected]

5. PERSONAL DATA OF MINORS

It is recalled here that access to the Tennis Metrics Site is strictly reserved for natural persons of legal age.

6. USER RIGHTS AND PROCEDURES FOR ENFORCING USER RIGHTS

In accordance with the regulations concerning the processing of personal data, the Customer has the rights listed below. In order for the data controller to comply with his request, the Customer is required to provide him with his first name, last name, e-mail address and a copy of his identity document. The data controller is required to respond to the Customer within a maximum of 30 (thirty) days.

A: Right of access, rectification and right to be forgotten

The user can read, update, modify or request the deletion of the data

B: Right to data portability

The Customer has the right to request the portability of his personal data, held by the Site, to another site.

C: Right to limitation and opposition of data processing

The Customer has the right to request the limitation or to oppose the processing of his data by the Site, without the Site being able to refuse, except to demonstrate the existence of legitimate and compelling reasons, which may prevail over the interests and user rights and freedoms.

D: Right to determine fate of data after death

The user is reminded that he can organize what should be the future of his data collected and processed if he dies, in accordance with law n ° 2016-1321 of October 7, 2016..

E: Procedure for referral to the Data Protection Officer

The user must send an e-mail to Mr. Elie Crozet, Data Protection Officer of TENNIS METRICS SAS, specifying the subject of his request and using the following e-mail address: [email protected]

F: Right to seize the competent supervisory authority In the event that the data controller decides not to respond to the Customer's request or that the Customer wishes to contest this decision, he is entitled to refer to the CNIL (Commission Nationale de l'Informatique et des Libertés, https: //www.cnil.fr ) or any competent judge.

7. OBLIGATIONS OF THE DATA PROCESSOR

The controller undertakes to protect the personal data collected, not to transmit them to third parties without the user having been informed and to respect the purposes for which these data were collected.

The Site has an SSL certificate to ensure that information and data transfer passing through the Site are secure.

In addition, the data controller undertakes to notify the Customer in the event of rectification or deletion of the data, unless this entails disproportionate formalities, costs and procedures for him.

In the event that the integrity, confidentiality or security of the Customer's personal data is compromised, the data controller undertakes to inform the Customer by any means as soon as he becomes aware of it.

ARTICLE 9. COOKIES

1. USER'S CONSENT TO THE USE OF 'COOKIE' FILES BY THE SITE The Site may use “cookie” techniques allowing it to process statistics and information on traffic, to facilitate navigation and to improve the service for the comfort of the visitor or the Customer. For the use of 'cookie' files involving the saving and analysis of personal data, the Customer's consent is necessarily requested. This consent of the Customer is considered valid for a maximum period of 13 (thirteen) months. At the end of this period, the Site will again request the Customer's authorization to save 'cookie' files on its hard drive.

The TENNIS METRICS policy regarding cookies is subject to change over time. Each new version can be viewed by clicking on the “Cookie settings” link. A modal is then proposed to the user who can then accept this new version or not.

2. OPPOSITION OF THE VISITOR OR CUSTOMER TO THE USE OF “COOKIES” FILES BY THE SITE It is brought to the attention of the visitor or Customer that he can oppose the registration of these 'cookies' by configuring his navigation software. He can oppose certain types of non-mandatory cookies and continue browsing. If he decides to oppose all cookies, including mandatory ones, the visitor or Customer must leave the Site by closing the navigation tab. Finally, if he does not accept or refuse certain cookies, that is to say if he does not issue any consent or opposition by not clicking on 'accept' or on the cross allowing to leave the navigation, he will be able to continue his navigation on the Site. However, any malfunction of the Site caused by this manipulation could not be considered as being due to the publisher of the Site.

3. DESCRIPTION OF THE “COOKIES” FILES USED BY THE SITE The publisher of the site draws the attention of the visitor or Customer to the fact that the cookies used during his navigation are described in a page of the Site accessible to everyone by clicking on the 'Cookie settings' link at the bottom of the page.

• Cookie policy We use cookies to help us improve your experience on TENNIS METRICS, https://www.tennismetrics.io. This cookie policy is part of our privacy policy and covers the use of cookies between your device and our Site . We also provide basic information about third-party services that we may use on our Site. They may also use cookies as part of their services, although these are not covered by our policy. If you do not wish to accept cookies from us, you must instruct your browser to refuse cookies from our Site. Some of the content and services you want may no longer be available.

What is a cookie?A cookie is a small data file that a website stores on your device when you visit a site. It usually contains information about the site itself, a unique identification number that allows the website to recognize your internet browser when you return, additional data useful to the cookie and the lifetime of the cookie itself. Cookies are used to enable certain features (eg, logging in), to track Site usage (eg, analytics), to store your user settings (eg, time zone, notification preferences) and customize your content (for example, language). Cookies set by the website you are visiting are generally referred to as 'first party cookies' and generally only track your activity on that site. Cookies set by other sites and companies (i.e. third parties) are called “third party cookies” and may be used to track you across other websites using the same third party service.

Essential cookies Essential cookies are essential to your online experience as they enable essential functionality such as user logins, account management, payment processing, etc. We use essential cookies to enable certain functions of our Site.

Performance Cookies

Performance cookies are used to track your use of a website during your visit, without collecting personal information about you. Typically, this information is anonymous and aggregated with tracked information about all users of the site, to help companies understand visitor usage patterns, identify and diagnose any problems or errors their users may experience, and to make better strategic decisions to improve the overall experience of their visitors. These cookies may be set by the website you are visiting or by third-party services. We use performance cookies on our Site.

Functionality cookies

Functionality cookies are used to collect information about your device and any settings you may configure on the website you are visiting (such as language and time zone settings). With this information, websites can provide you with personalized, improved or optimized content and services. These cookies may be set by the website you are visiting or by a third-party service. We use functionality cookies for certain elements of our Site.

Targeting / advertising cookies

We may employ third party companies and individuals external to TENNIS METRICS on our Sites, such as analytics providers and content partners. We grant these third parties access to certain information to perform specific tasks on our behalf. They may also create third-party cookies in order to provide their services. Third-party cookies can be used to track you across other websites. As we have no control over these cookies, they are not covered by the TENNIS METRICS cookie policy.

Our promise of confidentiality by third parties

We review the privacy policies of all of our third-party providers before engaging their services to ensure that their practices are consistent with ours. We will never knowingly include third-party services that compromise or violate the privacy of our users.

How to control or disable cookies

If you do not wish to accept cookies from us, you can instruct your browser to refuse cookies from our Site. Most browsers are set to accept cookies by default, but you can update these settings to refuse cookies or to notify you when a website attempts to set or update a cookie - If you browse internet from multiple devices, you may need to update your settings on each device.